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Consortium for Service Innovation A non-profit alliance of customer service organizations that are working together to solve industry-wide challenges. Events, current members, mission, programs, press, articles and membership details. http://www.serviceinnovation.org/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Contact Professionals Alliance Canadian association for call centre managers, supervisors, and other operational staff. Meets monthly in Toronto and Mississauga. http://www.cpacan.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Customer Care Institute (CCI) CCI is an international organization serving customer care professionals. We focus on customer care issues found in the customer service, consumer affairs, telemarketing and help desk professions. http://www.customercare.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Customer Satisfaction Measurement Association An association for customer satisfaction management professionals to help in identifying practices that improve customer satisfaction levels for their company. http://www.csmassociation.org/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Customer Service Benchmarking Association Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members. http://www.csbenchmarking.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Customer Service Institute of Australia CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level across Australian industry. It is also involved in the development of internationally accredited service and business management standards. http://www.csia.com.au/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It International Customer Service Association Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications, case histories, merchandise and related links. http://www.icsa.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Mystery Shopping Providers Association Formed for the purpose of strengthening the mystery shopping industry throughout the world. It is the organization's goal to improve and stimulate the acceptance, performance, reputation and use of mystery shopping services internationally. http://www.mysteryshop.org (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It The Association of Support Professionals A national (U.S.) organization dedicated to the advancement of the software support profession. Members can join local chapters to share ideas, insights, and experiences with their colleagues. http://www.asponline.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Toronto Chapter of the International Customer Service Association Membership details, activities, newsletter, career opportunities, and contact information. http://www.icsa.on.ca/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It

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