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24Customer (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales. http://www.24customer.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Advanced Call Centre Consulting (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies. http://www.accs-consulting.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Amtech Marketing, Inc. (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment. http://www.amtechmarketing.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Ascentys (ZA) - Global operation which offers management consultancy services to a broad range of sectors. http://www.ascentys.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It At Random Communications (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys. http://www.arllc.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Barbara Burke & Associates (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance. http://www.barbaraburke.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Berring Hine Consulting Group (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery. http://www.berring.co.uk (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It BPA International (UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys. http://www.bpaworldwide.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Call Center Depot (US) - Tools for call center professionals including associations, books, newsletters and consulting services. http://www.callcenterdepot.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Call Center Learning Solutions (CCLS) (US) - Specializes in skills training for call center agents and managers through various online courses and e-books. http://www.callcentertraining.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Call Center Training Solutions Offers training for telemarketers, customer service representatives and call center managers. Based in Plantation, Florida. http://www.callcentertrainingsolutions.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Casama_Morton Training Service (PH) - Provides training and recruitment services for call centers located in the Philippines. http://casamamorton.tripod.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It CCT Group, Inc. (US) - Provides call center consulting services focused on operational and service needs. http://www.cctgroup.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Chris Collie Associates (US) - A call center/teleservices e-learning and training company. http://www.chriscollieassociates.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It CI2I (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres. http://www.sacallcentres.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Contact Center Compliance Online "Do Not Call" list cleaning. Provides a free trial of cleaning services. http://www.dnc.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Contact Center Professionals, Inc. (US) - Independent consultants specializing in call centers, contact centers and customer relationship management. http://www.contactcenterpro.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Contact Centre Action (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres. http://www.ccaction.com.au (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Contact Knowledge LLC (US) - A consultancy that offers call center assessment services. Also a value added reseller. http://www.contactknowledge.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Contact Strategies Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training. http://www.contactstrategies.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It CSBA Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia. http://www.csba.com.au/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Customer Relationship Metrics (US) - Produces customer relationship management research. http://www.metrics.net (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Customer Solutions Group (US) - Consulting firm specializing in inbound and outbound customer contact centers. http://www.askcsg.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Darryl Beckford Limited (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management. http://www.darrylbeckford.co.uk (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Dial Interactive (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment. http://www.dialinteractive.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It DJN Solutions (UK) - Provide design and implementation services for call centre equipment. http://www.djnsolutions.co.uk/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It DNC Solution Inc. (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists. http://www3.dncsolution.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Do Not Call Protection, Inc. (US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided. http://www.do-not-call-list.biz (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It e-talk Corporation (US) - Provider of contact center management solutions including performance monitoring and measurement. http://www.etalk.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It eForte Systems (US) - Provides onsite call center consulting and offshore advisory consulting services. http://www.efortesys.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Eric Fraterman Consulting (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty. http://www.customerfocusconsult.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It FurstPerson (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers. http://www.furstperson.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It GDS Communications, Inc. (US) - Offering training, scripting, programming and reporting services based around Nortel products. http://www.callgds.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Harrington Consulting Group, Inc. (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management. http://www.harringtonconsultinggroup.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Help-Line (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English. http://web.helpline.fr/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Hotlines Training solutions in telesales, customer service and help desk skills. UK http://www.hotlines.co.uk/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It HyperQuality (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports. http://www.hyperquality.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Inbound Call Center Services (US) - Offers free consulting on locating the best service provider for your inbound call center needs. http://www.inbound-call-center-services.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Incoming Calls Management Institute (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers. http://www.incoming.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It InRound Innovations Inc. (CA) - Company offers IT and management consulting for contact centres and call centres. http://www.inround.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Intervox Group (US) - A management and technology consulting firm specializing in call center and customer relationship management. http://www.intervoxgroup.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It ITES Alliance Advisory (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring. http://itesa.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Kathy Sisk Enterprises (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry. http://www.kathysiskenterprises.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Kingsland Scott Bauer Associates (US) - Architects, planners, interior designers and project managers. Provide call center site design. http://www.ksba.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Kramer & Associates (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up. http://www.kramerandassociates.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Lieber & Associates (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service. http://www.lieberandassociates.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It M&C Associates (US) - Providing knowledge, experience, and counsel in support of call center services. http://www.m-cassociates.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Maximum Network Solutions (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design. http://www.maxnet.co.uk/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It McIntosh & Associates (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise. http://www.mcintoshassociates.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It NonZero Ltd (UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore. http://www.nonzero.co.uk (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Oetting & Company (US) - Consultants in call center and teleservices design and operations. http://www.oetting.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Perfformiad (UK) - A consultancy with a focus on balancing the management of customer focus against business performance. http://www.perfformiad.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Rostrvm Solutions (UK) - A consulting company that delivers professional services and practical tools to support contact centers. http://www.rostrvm.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It RXPerience (UK) - Offers a range of management consultancy services for call centres. http://www.rxp.co.uk (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Sagess, Inc. (US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions. http://www.sagess.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Stevens Communications Manufacturer of call center software and offers consulting services to telecommunication companies. http://www.stevenscom.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It TeleSolutions Consulting (US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses. http://www.tsc-online.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It The Call Center School (US) - Call centre training and consulting services. http://www.thecallcenterschool.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It The Northridge Group, Inc. (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies. http://www.northridgegroup.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It The Primas Group (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems. http://www.primas.net (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It The Taylor Reach Group (CA, AU) - Customer relationship consulting. Free monthly newsletter. http://www.thetaylorreachgroup.com (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Touch Point Associates (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies. http://www.touchpointassociates.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Vocal Laboratories Inc. (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application. http://www.vocalabs.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It WADE Consulting Group (US) - Management and technology consulting group. http://www.wadeconsultinggroup.com/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Xantech Corporate Communications (ZA) - Independent consultancy firm which provides help in the selection of technology solutions. http://www.xantech.co.za (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It Zici (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions. http://www.zici.net/ (Added: Mon Apr 04 2011 Hits: 0 Rating: 0.00 Votes: 0) Rate It Review It

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